Terms & Conditions
All Urban Pulp Clothing is designed & manufactured at our Derbyshire (UK) based studio.
Shipping & Delivery
On receipt of payment we aim to dispatch your order within 3 working days - 2nd class Royal Mail.
If your item(s) are not in stock we aim to dispatch within 7 working days - 2nd class Royal Mail.
If your order is urgently required please contact us and we will do our best to dispatch asap!
Large Orders over 2KG are dispatched with a courier.
DISCOUNT on Team Orders
We offer discount for team orders, please contact Debbie for more details.
Dance Teachers - We know how much of a hassle collecting all payments from crew members can be, get in touch with us and we can set up your own 'Dance School' page on our website, where all members can order their/your team clothing - All items will be dispatched together and discounts are automatically applied.
Secure Ordering & Payment
Payments can be made through our website using Paypal and most Credit/Debit Cards.
Full payment must be made by date specified - an additional surcharge of 20% (of the order) will be added every week until the fee is paid in full.
Returns & Refunds
We are happy to accept exchanges/refunds on orders from our website (within 30 days) - please contact us as soon as possible to let us know! Usual Returns /refunds apply, tags still on/unworn.
Urban Pulp will accept no returns, refunds or exchanges on customised orders. By submitting a customised order you are accepting full liability of that order, and no responsibility will be placed on Urban Pulp for final colour, print, measurements or any other choices confirmed when ordered. Any and all new additions to orders (customised or not) will result in additional charges. No cancellations on customised orders will be accepted after receipt of confirmation. Once confirmed all customised orders are property of customer and will be billed to the customer regardless of circumstance.
Return times are extended for Christmas returns/gifts etc. Return item(s) to Urban Pulp, 33, George Street, Glossop. SK13 8AY- Please put a note inside so we know who we need to refund exchange to. Please get proof of postage or request signed for. We do not pay for return post.
We Can Make Sample Items!
At Urban Pulp we know not everyone is the same size, so we offer a bespoke service - allowing customers to add length & width to clothing on our website! Free of charge on upto 5 garments - However if you have a team of 6 or above a charge of £1 to be added for every alteration. For simple alterations eg. adding 2cm to sleeve length on 3 tops = free of charge
adding 2cm to 1 t-shirt, 2.5cms to width, 1.5cm to trouser length etc etc = £3 (£1 per alteration)
We can also make samples for customised orders for a rate of £10. This allows you as the customer to make sure the item/s are a perfect fit before you buy! If the sample is successful the £10 will be taken off the final bill. Any unsuccessful samples will still be charged £10 but must be returned or paid for in full.
This £10 sample fee is for: our time spent drawing illustrations of your/the design after discussing what you want, design time, pattern cutting and labour costs. In the past we have had people design multiple items, we have spent our time sourcing the materials, drawing the design, making a pattern for the garment, made the items and posted them - for them all to be returned - this is why we charge a small fee of £10, we can't work for nothing.
Gift Vouchers can be purchased from our online store. They can only be used on our website. Special orders and team orders maybe excluded from our voucher scheme.
Vouchers are not redeemable for cash (but call us to discuss!) and no change will be given.
Designs and photos
Every effort is made to ensure the accuracy of our photographs but colours may vary slightly from their appearance in the pictures.
We can post fabric swatches if needed before placing an order.
As we design and manufacture everything here in our studio, designs occasionally change slightly as they garment evolves, we do try to update photos asap.
All Designs remain the property of Urban Pulp and cannot be used by anyone else without obtaining permission from Urban Pulp.